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At Genovie, we are committed to providing our customers with high-quality products and excellent customer service. If for any reason you are not satisfied with your purchase, we offer a hassle-free return process.
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Items that have been opened, used, or altered in any way are not eligible for return.
Return Process
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
To initiate a return, please follow these steps:
SHIPPING POLICY
Domestic Shipping (United States)
Are you ready to turn back the clock and achieve youthful, radiant skin? Look no further than our Retinol Smoothing Serum! This potent anti-aging formula, also known as our Retinol Serum for Face and Anti-aging Retinol Serum, is specifically designed to resurface the skin and even out skin tone. Infused with Vitamin A, Witch Hazel, and Glycerin, our serum targets acne, pores, and dead skin cells while boosting collagen production for clear, plump skin.
Incorporate our Retinol Smoothing Serum into your evening skincare routine to maximize its rejuvenating effects. Pair it with our Vitamin C and Hyaluronic Acid Serums for a comprehensive skincare regimen that addresses multiple skin concerns.
Ingredients: Water, Botanical Hyaluronic Acid, Witch Hazel, Glycerin, Organic Aloe Vera Extract, Retinol, Wheat Germ Oil, Organic Jojoba Oil, Vitamin E, Organic Green Tea Extract, Propolis Extract, Organic Gotu Kola Extract, Horsetail Extract, Dandelion Extract, Wild Geranium Extarct, Hydoxyethyl Ethylcellulose, Carrageenan Gum, Sodium Benzoate, Potassium, Sorbate, Ethylhexylglycerin.
Start with a clean face. Use your favorite gentle cleanser to remove dirt and makeup.
Pat your face dry with a soft towel.
Use your favorite gentle cleanser to remove dirt and makeup.
Disperse a small amount of Retinol Smoothing Serum in the palm of your hands.
Gently apply the serum to your face and neck, avoiding the eye area.
Using upward motions, massage the serum into your skin until fully absorbed.
Allow the serum to penetrate your skin for a few minutes before applying other products.
Follow with a nourishing moisturizer to lock in the benefits and prevent dryness.
Q. What is retinol, and how does it benefit the skin?
Retinol is a derivative of Vitamin A, and it is the main ingredient that is used in Genovie MD Retinol Serum. It's renowned for its anti-aging properties which are applied topically. It increases skin cell production and provides exfoliation to increase collagen, which can reduce the appearance of fine lines and wrinkles, giving your skin a fresh, plump appearance.
Q. What makes Genovie MD - Retinol Serum more effective than the other serums?
Genovie MD - Retinol Serum is a powerhouse of potent retinol, which when combined with other effective ingredients like botanical hyaluronic acid, witch hazel, organic aloe vera, jojoba oil, Vitamin E, organic green tea extract makes this formulation stand out. It does not solely give the benefits of retinol but also acts as a complete skincare product because of other ingredients it comprises.
Q. How often should I use Genovie MD retinol Serum?
Our retinol serum is designed for daily skincare routine. Start by applying it every other night and gradually increase usage as your skin becomes regulated to the product. Consistency is key to seeing optimal results.
Q. Can Genovie MD Retinol Serum be used during the day?
For best results, we recommend using our Retinol Serum in the evening as it may increase sensitivity to sunlight. However, if you choose to use it during the day, always follow up with a broad-spectrum sunscreen to protect your skin.
Q. How long does it take to see results from Genove MD Retinol Serum?
Results may vary, but with regular use of our retinol serum, you may start noticing improvements in skin texture and tone within a few weeks. Continued use over time can lead to more significant anti-aging benefits.
Q. Can Genovie MD Retinol Serum be used with other skincare products?
Our Retinol Serum is formulated to complement other skincare products in your routine. We’ve carefully selected our ingredients to ensure compatibility and effectiveness. However, always patch-test new products and avoid harsh exfoliants or alcohol-based products that may irritate.
Pro Tip:
Always apply sunscreen as retinol can increase skin sensitivity to the sun.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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