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Free Shipping On All U.S. Orders Over $40
Estimated delivery: 3–5 business days.
At Genovie, we are committed to providing our customers with high-quality products and excellent customer service. If for any reason you are not satisfied with your purchase, we offer a hassle-free return process.
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Items that have been opened, used, or altered in any way are not eligible for return.
Return Process
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
To initiate a return, please follow these steps:
SHIPPING POLICY
Domestic Shipping (United States)
Genovie presents an essential tool for makeup and skincare: our 100% terry cloth headband for women. This headband is machine washable, making it both practical and cost-effective. It features a Velcro closure for a customizable fit, ensuring it suits most head sizes. Simply wrap it around your head and secure it with an adjustable closure. Perfect for keeping hair out of your face during makeup application or skincare routines, this versatile headband is a must-have for every woman's beauty regimen.
Q. How do I put on the Genovie Headband?
Wrap the headband around your head, starting at the back. Bring the ends to the front and secure them with a velcro closure. Adjust for a comfortable fit.
Q. Is the headband adjustable?
Yes, the headband features a Velcro closure, allowing you to adjust it to fit most head sizes comfortably.
Q. What is the headband made of?
The headband is made of 100% terry cloth, which is soft, absorbent, and durable.
Q. When should I use the headband?
The headband is perfect for use during makeup applications, skincare routines, or any other activity where you need to keep hair away from your face.
Q. How do I clean the headband?
Simply machine wash the headband with your regular laundry. Follow any specific care instructions on the label for best results. Â
Pro Tip:
Before applying skincare products, use the headband to keep hair away from your face. This not only ensures a clear workspace but also prevents hair from accidentally coming into contact with products, maintaining cleanliness and effectiveness.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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