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At Genovie, we are committed to providing our customers with high-quality products and excellent customer service. If for any reason you are not satisfied with your purchase, we offer a hassle-free return process.
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Items that have been opened, used, or altered in any way are not eligible for return.
Return Process
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
To initiate a return, please follow these steps:
SHIPPING POLICY
Domestic Shipping (United States)
Elevate your shower experience with our Genovie MD Skin Scrubber Konjac Exfoliating Sponge. Extracted from Kojac Root, this pack of 6 sponges offers gentle exfoliation, removing dead skin cells and optimizing active ingredients absorption. Konjac Sponge is plant-based giving it the advantage of being recycled and sustainable easily. It is also safe to use on all skin types, it is also enriched with minerals like Copper, Magnesium, Zinc, and Vitamins A, B, C, and E. These konjac facial and body sponges provide a luxurious spa-like experience at home. Are konjac sponges compostable? Yes, they are 100% sustainable and suitable for all skin types, they are perfect for women’s shower routines, delivering a radiant glow with each use. If you have oily and acne-prone skin, using a Konjac sponge can help unclog pores and improve overall skin health. You can use a konjac sponge every day.
Water, Coconut Oil, Vitamin E, Mit, Perfume, Costus Oil, Biotin Oil, Cetrimonium, Chloride, Ammonium, Tea Tree Oil
Before use, soak the konjac sponge in warm water until it becomes soft and expands in size.
Apply a small amount of your favorite facial cleanser onto the damp Konjac facial sponge.
For maximum konjac sponge benefits used in circular motions, gently massage the sponge over your face, focusing on areas prone to dryness or congestion.
After cleansing, rinse the Konjac sponge thoroughly with water to remove any cleanser residue.
Gently squeeze the Konjac body sponge to remove excess water, but do not wring it out.
Change the sponge in a well-ventilated area to air dry completely between uses.
Store the sponge in a clean, dry place away from moisture to prevent mold or bacteria growth.
Replace the konjac sponge every 4-6 weeks to maintain optimal hygiene and effectiveness.
Q. Is the Genovie MD Konjac Exfoliating Sponge suitable for sensitive skin?
Yes, our sponge is made from natural ingredients, originally it was extracted from Konjac Sponge which is a plant-based, mineral-rich, collagen-producing substance. It is gentle enough for all skin types, including sensitive skin and normal skin.
Q. How often should I use the Konjac Sponge?
You can use our sponge daily as part of your shower routine for gentle exfoliation and radiant skin. But do not use it daily as it might cause extra dryness, removing the skin's natural moisture.
Q. Can I use the sponge with my favorite body wash?
Yes, our sponge can be used with your preferred body wash to enhance cleansing and exfoliation. As this is a natural plant-based ingredient. It will help exfoliate the body while not interacting with any body wash or soap.
Q. Are Konjac Sponges good for all skin types?
Konjac Sponges are suitable for all skin types, as it is made with plant-based material that is 100% organic and sustainable. It helps gently exfoliate the face and body without harsh chemicals or synthetic materials effects.
Q. How long does each sponge last?
Each sponge typically lasts for about 4-6 weeks with regular use. Be sure to replace it once it starts to show signs of wear. Otherwise, it will not exfoliate efficiently.
Q. Are these sponges environmentally friendly?
Yes, our sponges are made from plant-based materials and are fully biodegradable, making them an eco-friendly choice for your skincare routine.
Pro Tip:
To extend the lifespan of your konjac sponge, avoid wringing it out after each use. Instead, gently squeeze excess water and allow it to air dry completely. This helps prevent premature deterioration and ensures your sponge stays hygienic for longer. You can also use our Kojic Acid Soap with Konjac Exfoliating Sponge.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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