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Estimated delivery: 3–5 business days.
At Genovie, we are committed to providing our customers with high-quality products and excellent customer service. If for any reason you are not satisfied with your purchase, we offer a hassle-free return process.
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Items that have been opened, used, or altered in any way are not eligible for return.
Return Process
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
To initiate a return, please follow these steps:
SHIPPING POLICY
Domestic Shipping (United States)
Experience spa-quality results at home with our ultrasonic facial skin scrubber, featuring three modes: lifting, moisturizing, and cleansing. This multifunctional device deeply cleanses pores, hydrates, lifts skin, and rejuvenates your complexion. It effectively removes dirt and impurities from hard-to-reach areas like around the nose and under the lips.
With regular use, this ultrasonic facial cleanser reduces pore size, enhances skin texture, and improves skin hydration. Easy to use and gentle, it's the perfect addition to your skincare routine for lifting, moisturizing, and cleansing.
Deeply Cleanses Pores: Effectively removes dirt, oil, and impurities.
Lifts and Firms Skin: Enhances skin elasticity for a firmer appearance.
Moisturizes and Hydrates: Improves absorption of skincare products.
Targets Hard-to-Reach Areas: Cleanses around the nose and mouth.
Improves Skin Texture: Leaves skin smoother and more radiant.
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Experience unparalleled pore purification with our ultrasonic skin scrubber's cleansing mode. It deeply cleanses pores, reducing their appearance for smoother, clearer skin.
Say goodbye to missed spots! Our device targets hard-to-reach areas like around the nose and under the lips, effectively removing dirt and impurities.
Rejuvenate your complexion with ease. Using the lifting mode, our device lifts and firms skin without irritation, focusing on dips and crevices.
Boost your skin's hydration with the moisturizing mode. Ultrasonic vibrations help your skincare products penetrate deeper, leaving your skin nourished and glowing.
Effortlessly integrate our ultrasonic facial skin scrubber into your skincare regimen. Select your desired mode and glide it over your face for a convenient, spa-like experience at home.
Prioritize your skin's well-being. If irritation occurs, discontinue use immediately. Avoid contact with eyes and sensitive areas. Always choose the appropriate mode for your skin's needs for a comfortable skincare routine.
Cleanse Your Face: Remove makeup and impurities with your regular cleanser.
Select Mode: Turn on the device and choose between lifting, moisturizing, or cleansing.
Cleansing Mode: Glide the scrubber over damp skin to deeply cleanse pores.
Moisturizing Mode: Apply your favorite serum or moisturizer, then use the device to enhance absorption.
Lifting Mode: Glide the scrubber over your skin in upward motions to lift and firm.
Focus Areas: Pay extra attention to clogged pores, fine lines, or areas needing hydration.
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Pro Tip
For best results, use the ultrasonic facelift on freshly cleansed skin. Follow with our Kojic Acid Soap and Skin Renewal Serum to lock in moisture and maximize the rejuvenating effects. Regular use will keep your skin glowing and healthy.
Q. Is the device safe for daily use?
Yes, our Ultrasonic Skin Lift + Pore Cleanse device is safe for daily use. However, if you experience any irritation or discomfort, discontinue use and consult with a dermatologist.
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Q. Can I use the scrubber on sensitive skin?
While our device is gentle, we recommend avoiding sensitive areas of the face and discontinuing use if you experience any adverse reactions.
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Q. How long does it take to see results?
You may notice smoother, clearer skin after just one use, but for best results, incorporate the scrubber into your skincare routine consistently over time.
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Q. Can I use skincare products with the device?
Yes, you can use your favorite skincare products with our Ultrasonic Skin Lift + Pore Cleanse device to enhance its effectiveness.
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Q. Is the device waterproof?
Yes, our device is waterproof, allowing you to use it in the shower or during your skincare routine without any concerns.
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You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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