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Estimated delivery: 3–5 business days.
At Genovie, we are committed to providing our customers with high-quality products and excellent customer service. If for any reason you are not satisfied with your purchase, we offer a hassle-free return process.
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Items that have been opened, used, or altered in any way are not eligible for return.
Return Process
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
To initiate a return, please follow these steps:
SHIPPING POLICY
Domestic Shipping (United States)
Our scar removal patches are silicone patches designed to effectively reduce the appearance of scars. Utilizing advanced silicone material, these scar patches help fade scars from surgeries, burns, acne, and injuries.
The scar-healing patches hydrate and soften scar tissue, promoting skin regeneration and reducing scar visibility.
Easy to apply and comfortable to wear, these reusable scar therapy patches are suitable for all skin types, including sensitive skin. Use daily to see noticeable scar fading results in as little as 1 to 2 weeks.
Reusable patches for scars
Reduces the appearance of scars
Promotes skin regeneration
Easy and comfortable application
Suitable for all scar types
Visible results in 1-2 weeks
Our scar-fading patches utilize medical-grade silicone to effectively reduce the appearance of scars from surgeries, burns, acne, and injuries.
Experience noticeable scar fading within 1 to 2 weeks with consistent use of our scar therapy patches.
Suitable for all scar types, these scar-healing patches promote skin regeneration and scar reduction.
Lightweight, breathable, and adjustable, our scar patches are easy to apply and can be worn for up to 12 hours daily.
Made with high-quality medical-grade silicone, our scar patches are safe for all skin types, including sensitive skin.
Clean and dry the scar area.
Remove the patch from its packaging.
Apply the sticky side to the scar, ensuring full coverage.
Wear the patch for up to 7-10 hours daily.
Pro Tip
Always apply the scarfade on clean skin and to see the results fast use it consistently.
Q. What is Scarfade and how does it work?
Scarfade is an innovative silicone technology-infused tape designed to effectively reduce the appearance of scars. When applied to any scar, it works to flatten and shrink its size while providing essential hydration to the treated area. This hydration stimulates collagen production, promoting the natural healing process and resulting in smoother, less noticeable scars over time.
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Q. How long should I wear Scarfade each day?
For optimal results, we recommend wearing Scarfade for at least 12 hours a day. Consistent and prolonged use ensures maximum effectiveness in reducing the appearance of scars.
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Q. How long should I wear the B12 Vitamin Patch?
For optimal results, wear the patch for 8-10 hours, preferably overnight. This allows ample time for the nutrients to be absorbed through the skin. Remember to replace it with a new patch daily to maintain consistent levels of vitamin B12 in your system.
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Q. Can Scarfade be used on all types of scars?
Yes, Scarfade is suitable for use on various types of scars, including those from surgery, injury, acne, burns, and more. Its versatile formula is designed to address scars of different sizes and severity.
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Q. How soon can I expect to see results with Scarfade?
While individual results may vary, many users notice visible improvements in the appearance of their scars within a few weeks of consistent use. For best results, continue using Scarfade as directed for an extended period.
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Q. Is Scarfade waterproof?
Yes, Scarfade is waterproof and can be worn during activities such as showering, swimming, or exercising. Its durable adhesive ensures that the tape stays in place even in wet conditions.
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Q. Can Scarfade be used on sensitive skin?
Scarfade is formulated to be gentle on the skin and is suitable for most skin types, including sensitive skin. However, if you have known allergies or sensitivities to any of the ingredients, we recommend performing a patch test before full application.
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You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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