FAQs – Genovie

GENERAL

Our Mission
Our main goal is to help each and every woman feel great about themselves and bring confidence back into their lives! Afterall, we’re all about helping beautiful goddesses meet their goals! You ready?

About BGMG Shop

BGMG Shop is introducing a new way to shop your favorite line of skin care, beauty and weight loss
products to make you feel your best and help you get back on track with your goals. We set out to
create easy at home remedies for all skin types, body types and women ready to make changes in their lives. Who said looking and feeling your best was too much time? Now all your favorite products can be delivered right at your home.

Patches

We have Topical Patches for Vitamin intake, beauty and weight loss.

What does the Tight Tummy Tea do?
√ Burns Fat
√ Reduces bloating
√ Removes Toxins
√ Boosts Metabolism
√ Controls Cravings
√ Increases Energy
√ Improves Skin Complexion
√ Soothes & Cleans Digestive System

Is it Organic?

Yes, our tea tox is 100% organic, FDA approved and tested & approved by the American Health Research Council.

How do we know which weigh loss product is right for us?

Depending on your goals, body type and fitness levels we can formulate a plan right for you. For more information check out our BGMG Tips on a few tricks we have learned from experts and doctors.

SKIN CARE AND BEAUTY

BGMG Cosmetics is a full serve medical spa and cosmetics center aimed to make your skin and face goals a reality. We work close with doctors and estheticians to create products you would find at a high- end spa or cosmetic center.

What are the ingredients and are they safe?

All our products are FDA approved, formulated in the U.S. and have the best ingredients developed by doctors to treat any type of blemish. BGMG Cosmetics line of skin care is cruelty free, fragrance free, paraben free!

What if I don’t like the product I received?

Unfortunately, we don’t offer refunds on skin care products because of safety reasons, but you should always ask us about what skin care is right for you. We have a team of doctors and estheticians ready to answer which products are best suited for you.

MERCH AND MORE

We have so many new exciting items in the works for you babes!

All of our merch is exclusive to our supporters!

Did you subscribe to us yet?
You could be the first to know about our new merch and receive exclusive deals and free SWAG when you are a loyal member!

SHIPPING

Shipping destinations and times

We ship worldwide*, direct to your mailbox.

Domestic Shipping

Days	Cost	In-Transit Time**
Over-night shipping	$25.00	1 Business Day*
Standard Domestic Shipping	$3.99	3 - 5 Business Days**
FREE Domestic Shipping	FREE*	3 - 5 Business Days**

International Shipping

Method	Cost	In-Transit Time**
Standard Canadian Shipping	$6.99	5 - 7 Business Days**
FREE Canadian Shipping (Orders Over $75.00)	FREE***	5 - 7 Business Days**
Standard UK Shipping	$8.99	5 - 10 Business Days**
FREE UK Shipping (Orders Over $125.00**)	FREE***	5 - 10 Business Days**
Standard International	$20.00 average	5 - 10 Business Days**

* Overnight Shipping - Orders placed before 1 PM PST will be shipped same business day via 1-business day overnight shipping. If placed after 1 PM PST, orders will ship by next business day. Must choose Saturday delivery at checkout on Friday in order for your order to be delivered on Saturday.

Payment:

We accept payment via:
Visa Credit
MasterCard
Paypal
Quad Pay

Is it a subscription?

If you decide to have a subscription order, you can choose that option upon choosing your product.

How can I manage my payment details?

You can manage your credit card details in your Member Login area. Here you can monitor all of your orders and update and change your credit card details if you need. This will need to be done before your next order is processed.

Can I change my upcoming delivery date?

Yeah babe, it’s totally fine to change the delivery date. If you want to do this for whatever reason, you can organize this here. This needs to be done before your next order is processed.

What if my card is declined?

If your card is declined, you will receive a credit card denied email for your upcoming shipment. You can change or update your credit card details in your account here.

Can I get a refund?

Refunds are only available within 30 days of purchase unopened products. Shipping and Handling costs are deducted from refund amount. After 30 days refunds are not accepted. Products must be in original packaging, unopened, used or teared.

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