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Estimated delivery: 3–5 business days.
At Genovie, we are committed to providing our customers with high-quality products and excellent customer service. If for any reason you are not satisfied with your purchase, we offer a hassle-free return process.
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Items that have been opened, used, or altered in any way are not eligible for return.
Return Process
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
To initiate a return, please follow these steps:
SHIPPING POLICY
Domestic Shipping (United States)
Are you looking for the perfect combination to brighten your skin? Fade away dark spots and blemishes with Genovie’s Brightening Duo, featuring the Vitamin C Brightening Serum and Original Kojic Whitening Soap. This powerful combination is ideal for your day and night routine.
Formulated with natural ingredients like Witch Hazel, Vitamin C, Hyaluronic Acid, and Pure Kojic Acid, the brightening duo offers exceptional results. The Vitamin C brightening serum smooths skin and even tone, effectively reducing dark spots. The kojic acid soap, enriched with essential ingredients, helps treat age-related pigmentation, dark spots, and acne scars. Enhance your skincare regimen with Genovie’s Brightening Duo for radiant, flawless skin.
For Vitamin C Brightening Serum
Begin by wetting your skin with lukewarm water to prepare it for cleansing.
Gently lather our Kojic Whitening Soap onto desired areas, including the face, hands, and body. Massage the rich lather onto the skin in circular motions for thorough coverage.
Rinse off the soap with water to remove all residue, ensuring a clean and refreshed feeling.
After rinsing, pat your skin dry with a clean towel, avoiding harsh rubbing to prevent irritation.
Incorporate this routine into your daily skincare regimen for best results. Use the kojic whitening soap regularly to maintain a bright and even complexion.
For Kojic Acid Soap
Begin by wetting your skin with lukewarm water to prepare it for cleansing.
Gently lather our Kojic Whitening Soap onto desired areas, including the face, hands, and body. Massage the rich lather onto the skin in circular motions for thorough coverage.
Rinse off the soap with water to remove all residue, ensuring a clean and refreshed feeling.
After rinsing, pat your skin dry with a clean towel, avoiding harsh rubbing to prevent irritation.
Incorporate this routine into your daily skincare regimen for best results. Use the kojic whitening soap regularly to maintain a bright and even complexion.
Q. What is a brightening duo and how does it work?
Genovie Brightening Duo is working its magic through its products which are Vitamin C Brightening Serum and Kojic Acid Soap. They both are incorporated with essential ingredients that when applied and used regularly make the skin look refreshed and rejuvenated.
Q. Can I use the brightening duo with other products?
Yes, you can use brightening duo with other products as well. Just make sure that the ingredients do not overlap with each other.
Q. How long does it take to see results with Brightening Duo?
The brightening duo results can be seen when used regularly. If you are using it in a day and night time routine you can see visible results within a few days.
Q. Is the brightening duo suitable for all skin types?
Yes, brightening duo bundles are suitable for all skin types. The products Vitamin C brightening serum and kojic acid soap works its magic on all types of skin. Whether you have an oily, dry or in combination. This is the perfect duo to manage dark spots and darker complexion.
Q. How often should I use this serum?
For best results, use the serum daily as part of your morning or evening skincare routine. You can combine it with our other serums like hyaluronic acid for the daytime and with retinol for the nighttime routine.
Q. Are these products tested on animals?
No, we are proud to say that our products are cruelty-free and not tested on animals.
Pro Tip:
For best results, use the vitamin c brightening serum on clean, dry skin before applying your moisturizer. Allow it to fully absorb before layering other products. Use the kojic whitening soap as part of your night cleansing routine. Remember to follow up with a hydrating moisturizer to keep your skin balanced and nourished.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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