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At Genovie, we are committed to providing our customers with high-quality products and excellent customer service. If for any reason you are not satisfied with your purchase, we offer a hassle-free return process.
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Items that have been opened, used, or altered in any way are not eligible for return.
Return Process
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
To initiate a return, please follow these steps:
SHIPPING POLICY
Domestic Shipping (United States)
Are you looking to get professional quality skin care at home? Introducing Genovie LED Light Therapy Mask, designed to provide endless benefits for at-home use. LED light treatment for various skin concerns is dermatologically tested, tried, and has shown proven results. This works through wavelengths of LED light to penetrate the skin at different depths and effectively combat acne, inflammation, swelling, signs of aging, collagen production, and even minor wounds.
LED Light Therapy Mask is an FDA-cleared device, made with medical-grade premium materials. Just follow the instructions carefully and avoid overdose. The LED light therapy face mask is easy to adjust for any face structure. It has various light settings and colors which can be utilized according to your preference. Suitable for all skin types.
Red light targets aging issues and promotes collagen production.Â
Blue light helps fight the case of blemishes and balances oily skin.Â
Green light tackles pigmentation concerns, and reduction of dark spots, and uneven skin tone.Â
Start with clean, dry skin free from any makeup or dirt. You can apply any serum of your choice.
Place the LED light therapy mask comfortably over your face, ensuring it fits snugly.
Choose the light color and setting based on your skin concern or desired outcome. You can refer to the instruction manual for guidance.
Typically, sessions last around 10-20 minutes. Relax and let the mask work its magic.
Use the mask as instructed in the manual, typically a few times per week.
After use, clean the mask according to the instructions and store it safely.
Q. Is LED light Therapy safe for all skin types?
Yes, LED light therapy is generally safe for all skin types, including sensitive skin. However, individuals with certain skin conditions or medical concerns should consult with a healthcare professional before use.
Q. How often should I use the LED light therapy face mask?
The LED light therapy face mask can be used according to the skin conditions and treatment sessions. For beginners use the LED therapy face mask 4 times a week, for 10 minutes per session starting at the lowest intensity level. Gradually increase for up to 15 minutes as your skin gets used to the therapy. Once you have observed the result you can limit its usage to 2 times a week.
Q. Can LED light therapy treat specific skin concerns?
Yes, LED light therapy can effectively address various skin concerns, including acne, inflammation, signs of aging, and uneven skin tone. Different light colors target specific issues, so choose the appropriate setting for your needs.
Q. How long does it take to see results from LED light therapy?
Results from LED light therapy can vary depending on individual skin concerns and the consistency of water. Some users may notice improvements after a few sessions, while others may require more time. Consistent use over time is key to achieving optimal results.
Q. Can I use my other skincare products with LED Light Therapy Face Mask?
Yes, LED light therapy can complement your existing skincare routine. However, it is essential to follow the instructions and avoid using products that may cause photosensitivity or interfere with the effectiveness of the treatment.
Pro Tip:
Following your treatment, remember to apply sunscreen. While using the LED therapy face mask if you lie down you can reduce added pressure around the eyes.
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You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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