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Estimated delivery: 3–5 business days.
At Genovie, we are committed to providing our customers with high-quality products and excellent customer service. If for any reason you are not satisfied with your purchase, we offer a hassle-free return process.
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Items that have been opened, used, or altered in any way are not eligible for return.
Return Process
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
To initiate a return, please follow these steps:
SHIPPING POLICY
Domestic Shipping (United States)
Experience the authentic benefits of our eco-friendly homemade soap from Africa, a pure and handmade black soap bar for sensitive skin that gently cleanses and nourishes your skin.
Crafted with natural ingredients like Olea Europaea Fruit Oil and Shea Butter (Butyrospermum Parkii), our black soap bar reduces dark spots, and acne, improves skin texture, and leaves your skin feeling soft and moisturized.
Suitable for all skin types, including sensitive and acne-prone skin, it's perfect for daily use. Incorporate this biodegradable soap into your skincare routine and discover radiant, healthy skin.
Gently cleanses impurities
Reduces dark spots
Reduces acne
Nourishes and moisturizes skin
Improves skin texture
Suitable for all skin types
Olea Europaea Fruit Oil, Butyrospermum Parkii (Shea Butter)
Experience the genuine benefits of real African black soap, handmade and crafted with natural ingredients. It is biodegradable and eco-friendly, providing a pure cleansing experience.
Our pure black soap delicately cleanses the skin, promoting healing across all skin types—including dry, oily, sensitive, and acne-prone skin. Reduce dark spots, or acne, and improve texture for radiant skin.
Enriched with Olea Europaea Fruit Oil and Shea Butter (Butyrospermum Parkii), this handmade African black soap nourishes and moisturizes your skin, leaving it soft, hydrated, and protected.
Effortlessly incorporate our African black soap into your skincare routine. Simply lather, massage onto the face and body, and rinse thoroughly. Use daily for best results.
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Wet your skin with warm water.
Lather the soap between your hands or on a washcloth.
Gently massage the face and body using circular motions.
Rinse thoroughly with water.
For added exfoliation, use our Konjac skin scrubber sponge.
Use daily for best results.
Pro Tip:
To maximize the results we recommend using it with a Konjac exfoliating sponge. You can also use this soap with our exfoliating soap pouch. Â
Q. What makes Genovie MD - African Black Soap different from the other?
Genovie MD - African Black Soap is formulated with premium ingredients sourced from West Africa, our soap honors tradition while delivering superior results. Each bar is formulated with care, ensuring that your skin feels nourished and revitalized after every use. Made with all-natural ingredients, our soap offers a luxurious skincare experience that you can trust.
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Q. Is this African Black Soap suitable for all skin types?
Yes, our black African soap is formulated for a variety of skin types, including dry, oily, acne-prone, and sensitive skin. The Vitamin-rich moisturizer is a great skin care treatment to provide moisture to the skin.
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Q. How often should I use this soap?
Our soap can be used daily for the best results. Incorporating it into your daily skincare routine helps maintain clean and healthy-looking skin, promoting a radiant complexion day after day.
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Q. Can I use this soap on my body and face?
Yes, you can lather and massage the soap onto both your face and body. Its versatile formulation makes it suitable for cleansing and nourishing your entire body, from head to toe.
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Q. Does this soap contain any artificial ingredients?
No, our African Black Soap is made with natural ingredients and does not contain any artificial additives. Rest assured that our soap is free from harsh chemicals and synthetic fragrances, providing a pure and gentle cleansing experience.
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Q. Can I use this soap with other skincare products?
Yes, our soap can be incorporated into your existing skincare routine. Whether used alone or alongside other products, our African Black Soap complements your skin care regimen, working harmoniously to promote healthy and radiant skin.Â
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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