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At Genovie, we are committed to providing our customers with high-quality products and excellent customer service. If for any reason you are not satisfied with your purchase, we offer a hassle-free return process.
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Items that have been opened, used, or altered in any way are not eligible for return.
Return Process
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
To initiate a return, please follow these steps:
SHIPPING POLICY
Domestic Shipping (United States)
Discover the natural power of our tea tree soap, a handcrafted blend of pure tea tree oil, shea butter, and coconut oil. Designed to deeply cleanse, this soap eliminates dirt, acne, and impurities while nourishing your skin.
Ideal for daily use, it offers a rejuvenating experience that smoothens, moisturizes, and revitalizes both face and body. Suitable for sensitive skin, our handmade tea tree soap is your all-in-one solution for achieving a radiant complexion without irritation. Enjoy a clearer, softer, and healthier-looking skin today.
Clears acne and blemishes
Nourishes and hydrates skin
Gently cleanses without irritation
Suitable for face and body
Ideal for sensitive skin
Tea tree oil, shea butter, coconut oil, olive oil, castor oil
Infused with tea tree oil, shea butter, and coconut oil, our tea tree soap offers a gentle yet thorough cleanse that leaves skin revitalized and refreshed.
Tea tree oil helps fight acne, clear blemishes, and soothe skin inflammation, providing a clearer and healthier complexion.
The rich combination of shea butter and coconut oil moisturizes and nourishes your skin, ensuring it feels soft and smooth without any greasy residue.
With its mild formulation, this handmade tea tree oil soap is perfect for sensitive skin, providing gentle cleansing without causing irritation.
Use the soap on both face and body for an all-over cleanse. For enhanced exfoliation, pair it with our Konjac Exfoliating Sponge.
Wet your skin with warm water.
Apply the soap to your hands, washcloth, or directly to your skin.
Gently massage in circular motions.
Rinse thoroughly with water.
Pat dry and follow with your favorite moisturizer.
Pro Tip
To extend the life of your handmade Tea Tree Soap Bar, keep it in a well-draining soap dish. This prevents the soap from becoming soggy and helps it last longer, maintaining its effectiveness with each use.
Q. Is this soap suitable for sensitive skin?
Experience the calming benefits of Tea Tree Oil Soap, known for soothing redness, swelling, and inflammation while reducing scars. Enriched with Olive Oil, Coconut Oil, Castor Oil, and Shea Butter, it nourishes and revitalizes skin. Suitable for all skin types, indulge in nature's goodness with every use.
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Q. Can I use this soap to treat acne and blemishes?
Absolutely! The tea tree oil in our soap is known for its acne-fighting properties, helping to clear acne and remove blemishes. It acts as an antimicrobial & anti-inflammatory agent and swiftly prevents skin infections, including acne. It is also used for skin irritation and inflammation.
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Q. How often should I use this soap?
You can use our Tea Tree Soap daily for the best results. It is composed of all-natural ingredients that are safe to use daily.
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Q. Does this soap contain any harsh chemicals?
Our soap is made with natural ingredients like pure tea tree, castor oil, olive oil, and coconut oil with shea butter. It does not contain harsh chemicals, making it safe for your skin.
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Q. Can I use this soap on my body and face?
Our Tea Tree Soap is suitable for regular face and body use.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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