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At Genovie, we are committed to providing our customers with high-quality products and excellent customer service. If for any reason you are not satisfied with your purchase, we offer a hassle-free return process.
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Items that have been opened, used, or altered in any way are not eligible for return.
Return Process
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
To initiate a return, please follow these steps:
SHIPPING POLICY
Domestic Shipping (United States)
Genovie Retinol Smoothing Serum is a powerful anti-aging solution that targets fine lines, wrinkles, and uneven skin texture. Infused with Vitamin A, Witch Hazel, and Glycerin, this skin smoothing serum works to rejuvenate your complexion, reduce acne and pore size, and boost collagen production.
Perfect for both face and body, this serum smooths skin, brightens dark spots, and improves overall skin firmness. Incorporate it into your nightly routine for visibly smoother, youthful, and glowing skin.
Reduces fine lines and wrinkles
Smooths skin texture
Minimises acne and pores
Brightens dark spots
Boosts collagen production
Retinol (Vitamin A), Witch Hazel, Glycerin, Aloe Vera, Jojoba Oil, Vitamin E, Green Tea Extract
Experience youthful skin with retinol smoothing serum. This potent Vitamin A serum reduces acne, pores, and fine lines, revealing a radiant complexion.
Infused with Witch Hazel and Glycerin, our retinol drops serum locks in moisture while improving skin health and texture, going beyond basic hydration.
Incorporate this skin-smoothing serum into your nightly routine and wake up with rejuvenated, smooth, and glowing skin.
Maximize the effects by combining it with our Vitamin C and Hyaluronic Acid serums for a complete skincare routine that targets multiple concerns.
Our retinol smoothing serum offers clinically proven results that improve skin texture and appearance, with visible changes in just weeks.
Cleanse and dry your skin thoroughly.
Apply a small amount of serum to your face and neck.
Gently massage in circular motions until absorbed.
For best results, use in the evening before moisturizing.
Always follow with sunscreen when used during the day.
Pro Tip
Always apply sunscreen as retinol can increase skin sensitivity to the sun.
Q. What is retinol, and how does it benefit the skin?
Retinol is a derivative of Vitamin A, and it is the main ingredient that is used in Genovie MD Retinol Serum. It's renowned for its anti-aging properties which are applied topically. It increases skin cell production and provides exfoliation to increase collagen, which can reduce the appearance of fine lines and wrinkles, giving your skin a fresh, plump appearance.
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Q. What makes Genovie MD - Retinol Serum more effective than the other serums?
Genovie MD - Retinol Serum is a powerhouse of potent retinol, which when combined with other effective ingredients like botanical hyaluronic acid, witch hazel, organic aloe vera, jojoba oil, Vitamin E, organic green tea extract makes this formulation stand out. It does not solely give the benefits of retinol but also acts as a complete skincare product because of other ingredients it comprises.
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Q. How often should I use Genovie MD retinol Serum?
Our retinol serum is designed for daily skincare routine. Start by applying it every other night and gradually increase usage as your skin becomes regulated to the product. Consistency is key to seeing optimal results.
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Q. Can Genovie MD Retinol Serum be used during the day?
For best results, we recommend using our Retinol Serum in the evening as it may increase sensitivity to sunlight. However, if you choose to use it during the day, always follow up with a broad-spectrum sunscreen to protect your skin.
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Q. How long does it take to see results from Genove MD Retinol Serum?
Results may vary, but with regular use of our retinol serum, you may start noticing improvements in skin texture and tone within a few weeks. Continued use over time can lead to more significant anti-aging benefits.
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Q. Can Genovie MD Retinol Serum be used with other skincare products?
Our Retinol Serum is formulated to complement other skincare products in your routine. We’ve carefully selected our ingredients to ensure compatibility and effectiveness. However, always patch-test new products and avoid harsh exfoliants or alcohol-based products that may irritate.
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You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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