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At Genovie, we are committed to providing our customers with high-quality products and excellent customer service. If for any reason you are not satisfied with your purchase, we offer a hassle-free return process.
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Items that have been opened, used, or altered in any way are not eligible for return.
Return Process
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
To initiate a return, please follow these steps:
SHIPPING POLICY
Domestic Shipping (United States)
Are you looking for a perfect deal that consists of all essential skincare serums? We read your mind, and here it is - The Skin Renewal Serum Kit. The kit is composed of all-natural ingredient-made serums including; Hyaluronic acid, Retinol, and Vitamin C serums. Incorporate them into the daily morning and night routine and see major changes in your skin.
The Skin Renewal Serum Kit is designed to provide all fundamental serums in one place so that you do not have to buy them separately. Each serum has its skin properties and when used together their effects are synergized. Vitamin C serum is famous for its skin-brightening effects. Hyaluronic acid serum provides optimum hydration and keeps the skin moisturized and Retinol Serum fights dark spots, and fine lines and diminishes the signs of aging by improving the texture of the skin. They are clinically tested and proven, these serums guarantee visible improvements in skin texture and appearance, making them ideal for anyone seeking youthful skin.
Water, Botanical Hyaluronic Acid, Witch Hazel, Glycerin, Organic Aloe Vera Extract, Retinol, Wheat Germ Oil, Organic Jojoba Oil, Vitamin E, Organic Green Tea Extract, Propolis Extract, Organic Gotu Kola Extract, Horsetail Extract, Dandelion Extract, Wild Geranium Extarct, Hydoxyethyl Ethylcellulose, Carrageenan Gum, Sodium Benzoate, Potassium, Sorbate, Ethylhexylglycerin.
You can use these serums by adding them to your night and morning routine.
Use them on a clean face without any makeup or dirt.
For the morning you can use a hyaluronic acid serum to boost hydration followed by Vitamin C.
For the night use retinol with hyaluronic acid to lock the moisture.
Keep the moisture in a cool and dry place away from moisture and direct sunlight.
Q. What makes Genovie products different from the other brands?
At Genovie MD, we believe in using natural ingredients to make your skin look and feel amazing. Our products carefully make you feel more confident and show off your natural beauty. We use ingredients that come straight from nature and are grown without any chemicals. This means they can deeply nourish your skin and make it look its best.
Q. Can I use these serums together?
Certainly, you can use all 3 serums together by combining 2 of them at a time into your skincare routine, both in the morning and at night.
Q. How long does it take to see results?
The time to see results may vary depending on individual skin types and concerns. You may notice improvements in skin texture and appearance within a few weeks of consistent use.
Q. Are these serums suitable for all skin types?
Yes, these serums are suitable for all skin types, including sensitive skin. However, it's always recommended to do a patch test before applying any new skincare product to ensure compatibility.
Q. Can I apply makeup after using the serums?
Yes, you can apply makeup after using the serums. Allow the serums to fully absorb into your skin before applying any makeup products for best results.
Q. Is it necessary to use sunscreen with these serums?
Yes, it's highly recommended to use sunscreen after applying these serums, especially the Vitamin C and Retinol serums. These ingredients can make your skin more sensitive to the sun, so applying sunscreen is essential to protect your skin from harmful UV rays and prevent sun damage.
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Pro Tip:
Before using the Skin Renewal Serum Kit, cleanse your face thoroughly to ensure maximum absorption of the serums. Apply the serums in thin layers, allowing each one to fully absorb before applying the next. Follow with a moisturizer to seal in the active ingredients for enhanced skin benefits.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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