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Free Shipping On All U.S. Orders Over $40
Estimated delivery: 3–5 business days.
At Genovie, we are committed to providing our customers with high-quality products and excellent customer service. If for any reason you are not satisfied with your purchase, we offer a hassle-free return process.
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Items that have been opened, used, or altered in any way are not eligible for return.
Return Process
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
To initiate a return, please follow these steps:
SHIPPING POLICY
Domestic Shipping (United States)
Why not pamper yourself or surprise a loved one with our Exclusive Gift Set? Elevate your gifting game with the Genovie - Specialty Gift Set. This luxury includes everything you need to pamper yourself or your loved one.
Indulge in the softness of our pink facial washcloth after completing your skincare routine.
Sip your morning coffee or evening tea from our elegant pink ceramic mug, feeling like royalty with every sip.
Store your favorite jewelry pieces and keepsakes in our beautifully crafted jewelry box, adding a touch of elegance to your dresser or vanity.
Plus, our adorable leaping bunny keychain serves as a reminder of our commitment to cruelty-free cosmetics.
Treat yourself or someone special to this delightful gift set and embrace the joy of spring!
Pro Tip:
This gift set is perfect for any woman in your life, whether for a birthday, anniversary or just to show appreciation. Each thoughtfully selected item - from the Pink Facial Washcloth to the leaping Bunny Keychain adds a touch of luxury and care to her daily routine. Make any occasion special by giving the gift of relaxation and elegance.
Q. Is the facial washcloth machine-washable?
Yes, the facial washcloth is machine washable for easy cleaning and maintenance.
Q. What material is the pink mug made of?
The pink mug is made of high-quality ceramic material, ensuring durability and heat retention for your favorite beverages.
Q. Can the jewelry box be locked?
No, the jewelry box does not have a locking mechanism, but it provides a secure storage space for your jewelry and keepsakes.
Q. Is the leaping bunny keychain made of metal or plastic?
The leaping bunny keychain is made of metal, making it durable and long-lasting.
Q. Can I customize the items in the gift set?
Unfortunately, customization options are not available for this pre-packaged gift set. However, you can add a personalized message for the recipient to make it extra special.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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