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Estimated delivery: 3–5 business days.
At Genovie, we are committed to providing our customers with high-quality products and excellent customer service. If for any reason you are not satisfied with your purchase, we offer a hassle-free return process.
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Items that have been opened, used, or altered in any way are not eligible for return.
Return Process
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
To initiate a return, please follow these steps:
SHIPPING POLICY
Domestic Shipping (United States)
Transform your skincare routine with our Ultimate Skincare Bundle, featuring four expertly designed products: the ultrasonic facelift and pore cleanser, rose quartz facial roller, vitamin C brightening serum, and charcoal soap bar. The ultrasonic device deep-cleans pores and drifts the skin, while the rose vitamin C serum brightens your complexion and boosts collagen, and the charcoal soap detoxifies and refreshes your skin. This bundle addresses two essential skincare complexions - offering a comprehensive solution for radiant and youthful skin.
How to use the Ultimate Skincare BundleÂ
Charcoal Soap Bar - Lather and gently massage onto your wet face, then rinse thoroughly.
Ultrasonic facelift and Pore Cleanser - Glide over clean, dry skin to deep-clean pores and lift the skin.
Vitamin C brightening Serum - apply a few drops to your face and massage until fully absorbed.
Q.
What is included in the Ultimate Skincare Bundle?
This 4-product set includes an ultrasonic facelift and pore cleanser, a rose quartz facial roller, a vitamin C brightening serum, and a charcoal soap bar. Together, they lift, cleanse, massage, and illuminate your skin for a radiant glow.
Q.
How often should I use the charcoal soap bar?
Use the charcoal soap bar daily, morning and night, for best results.
Q.
How do I use the ultrasonic facelift and pore cleanser?
Glide the device over clean, dry skin, focusing on areas with clogged pores or where lifting is desired, according to the device’s instructions.
Q.
When should I apply the vitamin C brightening serum?
Apply the serum after cleansing and before moisturizing, once or twice daily.
Q.
Can I use these products if I have sensitive skin?
Yes, but it's recommended to do a patch test first and consult with a dermatologist if you have concerns.
Q.
How should I store the products in the bundle?
Store the serum in a cool, dark place, the roller in a dry area, and keep the soap bar and device in a clean, dry space.
Pro Tip:Â
Enhance your routine by using the rose quartz roller after applying the vitamin C serum for deeper penetration and better results. Start with the charcoal soap for a thorough cleanse. For added benefits, store the roller in the refrigerator for a cooling effect.
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You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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