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At Genovie, we are committed to providing our customers with high-quality products and excellent customer service. If for any reason you are not satisfied with your purchase, we offer a hassle-free return process.
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Items that have been opened, used, or altered in any way are not eligible for return.
Return Process
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
To initiate a return, please follow these steps:
SHIPPING POLICY
Domestic Shipping (United States)
Are you ready to indulge in the luxurious hydration and skin-renewing properties of our Hyaluronic Acid Serum? Clinically proven to hold 1000 times its weight in water, this serum instantly plumps and hydrates the skin, reducing the appearance of fine lines and wrinkles for a youthful complexion.
Hyaluronic acid face serum is enriched with Witch Hazel and Organic Herbal Infusion, it cleanses, tones, and promotes healthy skin cell production. With hyaluronic acid plumping serum you can complete your skincare routine with ease by incorporating this gentle and luscious serum, perfect for all skin types. For ultimate results, use in combination with our Vitamin C and Retinol Serums. Transform your skin and reveal a radiant glow with our Hyaluronic Acid Serum.
Organic Herbal Infusion, Organic Aloe, Witch Hazel, Botanical Hyaluronic Acid (5%), Kosher Vegetable Glycerin, MSM, Hydroxyethyl Cellulose, Carrageenan Gum, Organic Jojoba Oil, Wildcrafted Green Tea, Geranium Essential Oil, Vitamin C (Sodium Ascorbyl Phosphate), Vitamin E (Tocopheryl Acetate), Sodium Benzoate, Potassium Sorbate, Ethyl Hexyl Glycerin.
Start with a clean face without any dirt or makeup residues.
Gently shake the hyaluronic acid serum bottle before use.
Dispense a pea-sized amount onto your fingertips.
Dot the serum onto your forehead, cheeks, chin, and neck. Avoid getting too close to the eyes.
Massage it in an upward circular motion so the serum is well absorbed into the skin.
Let it absorb for a few minutes before applying the next product.
You can also use Vitamin C serum before hyaluronic acid serum for the face in the morning. For the night you can use Retinol first followed by hyaluronic acid face serum which also acts as a moisturizer.
Incorporate the benefits of hyaluronic acid serum into your morning and evening routines for the best results.
Q. What are the benefits of using skin-lightening cream?
The skin-lightening cream for the face and body works magic by providing various skin benefits. Made with organic and potent ingredients, this cream tackles all the concerns that any woman of any age wants to overcome. Skin lightening cream serves as a natural skin-brightening agent that helps fade away dark spots and scars. It also helps as an anti-aging agent, which helps reduce fine lines and improve the production of collagen for younger-looking skin.
Q. Is Hyaluronic Acid Serum suitable for all skin types?
Yes, It is formulated for all skin types, our hyaluronic acid face serum is free from any artificial ingredients that might cause allergic reactions. We recommend doing a patch test on hand first for a few minutes before applying the serum to the whole face. Also, avoid harsh exfoliants or alcohol-based products that may irritate.
Q. Can I use hyaluronic Acid Serum with other skincare products?
Absolutely! Our serum can be used in combination with other serums and moisturizers for enhanced results. You can use Hyaluronic acid serum with vitamin C in the daytime and at night you can use it with retinol to lock the moisture in.
Q. How often should I use this Hyaluronic Acid Serum?
For best results, use the Hyaluronic Acid Serum daily as part of your morning and evening skincare routine. helps retain and lock the hydration into the skin. It helps the skin provide hydration and lock the moisture in as its structure is made to lock the water molecules. It also improves skin elasticity and reduces skin wrinkles and lines.
Q. When to use Hyaluronic Acid Serum?
Hyaluronic Acid Serum is best used twice daily, in the morning and evening, as part of your skincare routine. Apply after cleansing and toning, before moisturizing, to maximize its hydrating and plumping effects on the skin.
Q. Will this Hyaluronic Acid Serum leave a sticky residue on my skin?
No, our Hyaluronic Acid Serum absorbs quickly into the skin without leaving any sticky or greasy residue. It is a lightweight formula that replenishes skin’s hydration levels with all-day results.
Q. Can I apply makeup over this Hyaluronic Acid Serum?
Yes, you can apply makeup over the serum once it has fully absorbed into the skin. It is also used for skin prepping. Also, a hydrating serum like hyaluronic acid helps your makeup go on smoothly.
Pro Tip:
For maximum results, make sure to apply while the skin is still damp to help draw moisture in.
Don't forget to apply a moisturizer immediately afterward to seal in all that hydration. You can use Genovie Skin Lightening Cream or Bee Venom Cream for maximum results.
You can also use Vitamin C serum before hyaluronic acid serum for the face in the morning. For the night you can use Retinol first followed by hyaluronic acid face serum which also acts as a moisturizer.
You also buy our Skin Renewal Serum Kit which contains all 3 essential serums at discounted prices for a complete skincare routine.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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